Terms and Conditions Gondola Tour



Cancellation Policy

Read carefully:

you can ask and obtain the cancellation and refund, up to 24 hours before reservation Gondola or Venice Water Bike ride date.

For cancellations after this deadline will not be refunded but you can use the service within one year from the date of booking.

The no shows will not be refunded.

In case of bad weather, with the consent of the gondolier prepared, it will be on request, performed a refund or use the service within one year from the date of booking.


Terms and Conditions

The conditions set forth herein shall govern all bookings and purchases of products sold by CosmoComOnline website gondola.veniceworld.eu.
To purchase products on the market gondola.veniceworld.eu You must agree to the following Terms and Conditions.


Customer: means the ultimate purchaser.

Product / s: indicates the services of travel, such as a rough guide, tour, tours, excursions, transfers, hotel, services and ticket booking and other tourist services purchased on the web portal flat.italyinformation.it.

Web portal indicates flat.italyinformation.it.

Company: indicates CosmoComOnline, headquartered in Santa Cruz de Tenerife Avenida Barranco de las Torres, N.10 ° Offic.2 N.I.F. No. B76715184.

Supplier / s: indicates the Supplier / s of / tourist service members of the Product.

Voucher: means the document issued proof of purchase and payment of the / of the Product / s.

Meeting Point: Indicates the meeting place from where the tour or service purchased.


Protection of personal data:

The Company undertakes to treat customer data in accordance with the Law 196 of 2003 (Privacy Code), and any other relevant legislative provision. The data will be used exclusively for communications concerning the activities of the portal gondola.veniceworld.eu, the full protection of the rights and privacy of those concerned, excluding the sale to third parties. The data relating to the payment by credit card will be deposited and handled by competent banking institutions who will handle it according to criteria of security and confidentiality.


Law and Jurisdiction

The following conditions are governed by Italian law. The Forum of Venice, Italy, shall have exclusive jurisdiction over any disputes arising from these conditions. Nevertheless, CosmoComOnline. reserves, if it deems it necessary, to institute legal proceedings before courts in countries other than Italy or Venice to protect its interests or to enforce its rights.


Prices and Payment

The prices shown on the web portal are inclusive of taxes, service charges and any fees for using credit cards.
The prices shown on the web portal are in Euro (€).
The prices shown on the web portal are per person, unless otherwise specifications duly highlighted.
In order for the booking to be valid it is required to pay the entire amount.
It may happen that the price of a product on request, at the time of purchase is different from that stated at the time of booking due to, for example, poor availability of the Product. In this case, the customer has the right not to confirm the purchase request without penalty.
In some cases, depending on the type of product and the method of sale of the Supplier, minors can obtain reductions or exemptions of payment. This option is shown on the web portal when booking. In the event that a particular product does not have such facilities minors will pay the full price.
The / I Product / s can only be paid by credit card; Credit cards accepted are listed during the checkout process.
The purchase of a / the product / s and its confirmation are made directly online. The data of the credit card will not come into the possession of the Company as the payment process is through the system by means of a Key Client protected by a secure line (SSL).